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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A sports clothing and accessories retailer has a strategic partnership with other businesses that provide sports equipment and outdoor sports experiences. This retailer wants its Loyalty program members to be able to redeem their points when shopping with its redemption partners.
When creating a Loyalty Program partner record, how should an Administrator set up the partners in the Loyalty management application?

A) Set the program partner type to redemption > Activate > Define the accrual cost per unit.
B) Set the program partner type to redemption > Activate > Define the redemption cost per unit
C) Set the program partner type to accrual > Activate > Define the redemption cost per unit
D) Set the program partner type to both > Activate > Define the accrual cost per unit.

2. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Use existing Experience Cloud components to handle the same design and functionalities.
B) Assign the existing Loyalty Member Portal to the new Loyalty Program too.
C) Create new Experience Cloud Components for the new Loyalty Member Portal.
D) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

3. A Consultant was tasked with setting up the connection between Salesforce Loyalty Management and Marketing Cloud. The Consultant created a new user account in Marketing Cloud Which two items on the Marketing Cloud user account should the Consultant configure to enable the user account to successfully connect with Salesforce Loyalty Management?

A) Grant access to the correct business unit
B) User account must exist within the Loyalty Management org
C) Assign the permission set to the user account
D) API access

4. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
B) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected

5. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
B) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
D) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.

Solutions: