Oracle 1Z0-1064-26 Q&A - in .pdf

  • 1Z0-1064-26 pdf
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 21, 2026
  • Q & A: 79 Questions and Answers
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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
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  • Updated: Aug 21, 2026
  • Q & A: 79 Questions and Answers
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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
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  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Customer Entitlements and Action Plans- Entitlements and SLAs
  • 1. Milestones and operating calendars
    • 2. Coverage and service tiers
      • 3. Notifications and performance tracking
        - Action Plans
        • 1. Execution within service requests
          • 2. Action plan templates
            Computer Telephony Integration (CTI)- Telephony integration setup
            • 1. Call flows configuration
              • 2. Screen pop functionality
                • 3. Redwood CTI toolbar setup
                  Productivity and Contact Center Tools- Agent productivity tools
                  • 1. Hotkeys and shortcuts
                    • 2. Dashboards and analytics
                      • 3. SmartText configuration
                        Notifications, Emails, and Interactions- Notifications and collaboration
                        • 1. In-app notifications
                          • 2. Internal collaboration tools
                            - Email processing
                            • 1. Inbound/outbound email channels
                              • 2. Email templates and interaction tracking
                                Work Assignment and Routing- Queues and assignment rules
                                • 1. Agent capacity and availability
                                  • 2. Assignment rules based on SR attributes
                                    • 3. Queue configuration
                                      - Omnichannel routing
                                      • 1. Work starvation prevention
                                        • 2. Cross-channel workload distribution
                                          Digital Customer Service and Chat- Digital Customer Service (DCS)
                                          • 1. UI themes and branding
                                            • 2. Embedding Fusion Service in external apps
                                              - Chatbot and automation
                                              • 1. Virtual assistant configuration
                                                Managing and Extending Service Requests- Service Request configuration and lifecycle management
                                                • 1. Scheduled processes and automation
                                                  • 2. SR outcomes and resolutions
                                                    • 3. User and role management
                                                      • 4. Profile options and system configuration
                                                        • 5. Service catalog and category hierarchy
                                                          - Application Composer extensions
                                                          • 1. Object workflows
                                                            • 2. Groovy scripting for business logic
                                                              • 3. Custom objects and fields
                                                                Redwood UX and AI Features- Redwood interface configuration
                                                                • 1. Activities timeline
                                                                  • 2. Workflow implementation platform
                                                                    - AI capabilities
                                                                    • 1. SR classification AI
                                                                      • 2. Knowledge recommendations
                                                                        Data Migration and Integration- Data import/export
                                                                        • 1. Import Management tool
                                                                          • 2. FBDI import

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. A service agent can create tasks from different system areas.
                                                                            Identify three modules where a service agent can create and associate tasks.

                                                                            A) Notes
                                                                            B) Service requests
                                                                            C) Sales opportunities
                                                                            D) Contacts
                                                                            E) Social network


                                                                            2. Which two steps are needed to create a new business object in Digital Customer Service?

                                                                            A) Assign the new business object to a page.
                                                                            B) Assign the new business object to a new component.
                                                                            C) Map a Visual Builder Cloud Service business object to the object API.
                                                                            D) Assign object access roles to an administrative user.


                                                                            3. What should you do to enable Password Reset in Digital Customer Service (DCS)?

                                                                            A) Add the Password Reset component to your DCS application.
                                                                            B) Obtain the Change Password Link and add it to your DCS page.
                                                                            C) Enable the "Password Reset" option in the User Administration component.
                                                                            D) Instruct users that they can only change their password by chatting with an agent.


                                                                            4. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                                                            A) Images
                                                                            B) Other SmartText entries
                                                                            C) URLs
                                                                            D) Variables
                                                                            E) Text
                                                                            F) Tables


                                                                            5. Which three statements are true about building Digital Customer Service (DCS) applications?

                                                                            A) DCS application can be embedded in other sites.
                                                                            B) Only one version of a DCS application can be active in production at any time.
                                                                            C) Many DCS applications can be active in production at the same time.
                                                                            D) DCS includes a "reference implementation template" that illustrates recommended implementation practices.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B,C,E
                                                                            Question # 2
                                                                            Answer: C,D
                                                                            Question # 3
                                                                            Answer: B
                                                                            Question # 4
                                                                            Answer: B,D,E,F
                                                                            Question # 5
                                                                            Answer: A,B,D

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