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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Routing Directory Number (RDN)
B) Hunt Group Number (HGN)
C) Vector Routing Number (VRN)
D) Vector Directory Number (VDN)

2. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Data Storage Allocation on the CMS.
B) Increase the number of VDNs on the Communication Manager
C) Increase the Free Space Allocation on the CMS
D) Increase the File System Partition size on the CMS.

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Best Service Routing (BSR)
C) Expert Agent Selection (EAS)
D) Automatic Call Distribution (ACD)

4. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Dynamic Threshold Adjustment
C) Vector Queuing Priorities
D) Service Objective

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) Timetable can be used to schedule a LAN backup of the customer's data.
C) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

Solutions: