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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Messaging and Media Services | 10-15% | - Media Server components and DSP resources - Audio/video integration and media handling - Avaya Aura Messaging configuration |
| Avaya Aura Communication Manager | 20-25% | - Configuration and administration - Feature management and maintenance - Call processing and routing |
| Troubleshooting and System Support | 10-15% | - Log analysis and diagnostic tools - Performance monitoring and health checks - Common fault resolution |
| Avaya Aura Session Manager | 20-25% | - Session management and dial patterns - SIP routing and policy configuration - Entity and adaptation module setup |
| Avaya Aura System Manager | 15-20% | - Certificate and security management - Software updates and system maintenance - Inventory and user management |
| Avaya Aura Architecture and Platform Overview | 10-15% | - System platform positioning and deployment models - Core component relationships and functions - Architecture components and integration |
Avaya Aura Core Components Support Sample Questions:
1. What ensures the integrity of signaling in an Avaya Aura Communication Manager environment?
A) Media Gateway Control Protocol (MGCP)
B) Secure Real-time Transport Protocol (SRTP)
C) Transport Layer Security (TLS)
D) Internet Protocol Security (IPSec)
2. Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
A) Knowledge Management
B) Problem Clarification
C) Details/Findings
D) Problem Statement
E) Cause
3. During a call setup in an Avaya Aura environment, what is the purpose of the INVITE message?
(Choose three)
A) To provide routing information
B) To finalize the call setup
C) To initiate a call
D) To authenticate the user devices
E) To negotiate session parameters
4. After completing Discipline 2 ?Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A) Discipline 3 ?Prevent Recurrences
B) Discipline 3 ?Implement a Work-around
C) Discipline 3 ?Implement Corrective Actions
D) Discipline 3 ?Develop Interim Containment Actions
5. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart. Which command can be used to determine the root cause?
A) display restart all
B) display initcauses
C) display reset 4 all
D) display interchangestatus
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,D | Question # 3 Answer: A,C,E | Question # 4 Answer: D | Question # 5 Answer: B |






