Apple Apple-Device-Support Q&A - in .pdf

  • Apple-Device-Support pdf
  • Exam Code: Apple-Device-Support
  • Exam Name: Apple Device Support Exam
  • Updated: Nov 09, 2026
  • Q & A: 274 Questions and Answers
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  • Exam Code: Apple-Device-Support
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  • Q & A: 274 Questions and Answers
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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 2
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 3
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 7
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 8
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 9
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 11
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 12
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.

Reference: https://it-training.apple.com/tutorials/support/supx01/

Apple Device Support Sample Questions:

Question #1

How can you confirm that an iPhone is supervised?

  • A. The Supervised flag appears next to each setting that ' s supervised.
  • B. The message " This iPhone is supervised and managed by organization name. " appears in Settings > General > VPN & Device Management.
  • C. The message " This iPhone is supervised and managed by organization name. " appears above the Apple Account area in Settings.
  • D. The status " Supervised " displays below Device Management in Settings > General > About.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

You can use Console to ________ to help diagnose performance problems.

  • A. Block background processes that overuse CPU
  • B. Review log data for apps that unexpectedly quit
  • C. Analyze reallocation of memory to struggling apps
  • D. Note cache clearing and service restarts that are triggered by the system
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?
A)
B)
C)
D)

  • A. Option D
  • B. Option A
  • C. Option C
  • D. Option B
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

A user's personal Mac updated to the latest version of macOS last week. Their work Mac doesn't show the update as available. Why isn't the update available on the user's work Mac?

  • A. The organization's MDM solution is deferring updates.
  • B. The organization's MDM solution deployed a bootstrap token to the Mac.
  • C. The user doesn't have an Administrator account on the Mac.
  • D. The user is signed in with a personal Apple Account.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

Use this image to answer the question.
Which iPad model is compatible with Apple Pencil (2nd generation)?

  • A.
  • B.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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