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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Optimization | - Analytics and performance tracking
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Work Order Management | - Work order creation and lifecycle
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Scheduling and Dispatch | - Scheduling policies and constraints
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case That are associated to the Work Order. What should a Consultant leverage to ensure the right data is captured from the Salesforce Field Service mobile app?
- A. Quick Actions that launch a Flow on Cases, Work Orders and Service Appointments with required fields.
- B. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
- C. Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
- D. Process Builder on Case to update the Service Appointment and Work Order.
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
- A. Set Auto Schedule to True upon creation of the Service Appointment.
- B. Configure Schedule Policy by modifying Work Rules and Service Objectives.
- C. Configure the Resource Availability Work Rule to calculate travel at the expense of theResource and breaks.
- D. Default Travel Speed is used only if a different travel speed is null on the resource.
- E. A straight line is used to compute the shortest distance between two locations if StreetLevel Routing is enabled.
Correct Answer: B,C,D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts andProviding prompt service.
Which two default Scheduling Policies meet this requirement? Choose 2 answers
- A. Customer First
- B. Soft Boundaries
- C. Emergency Policy
- D. High Intensity
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A customer support agent handles an in-bound case that requires a repair of an industrial oven at a busy restaurant. The workShould be assigned to a repair Technician in the area, even if the Technician is currently working on another assignment. Which Scheduling Action should the Consultant recommend to the customer support agent?
- A. Get Candidates
- B. Appointment Booking
- C. A Emergency
- D. Fill-In Schedule
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
- A. Offline access to Flows
- B. Native customer signature capture
- C. Customized navigation menu
- D. Agenda view of upcoming Service Appointments
Correct Answer: A,B 🗳️
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