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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
EXIN ITIL Foundation Sample Questions:
Which one of the following is NOT an aim of the change management process?
- A. To ensure the impact of changes are understood
- B. To deliver and manage IT services at agreed levels to business users
- C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
- D. To ensure that changes are recorded and evaluated
Correct Answer: B 🗳️
Which of the following processes are performed by the service desk?
1 . Capacity management
2 . Request fulfilment
3 . Demand management
4 . Incident management
- A. 2 and 4 only
- B. 3 and 4 only
- C. All of the above
- D. 2 only
Correct Answer: A 🗳️
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
- A. Change management
- B. Service catalogue management
- C. IT service continuity management
- D. Financial management for IT services
Correct Answer: C 🗳️
How are groups, teams, departments and divisions classified?
- A. Roles
- B. Functions
- C. Technicians
- D. Processes
Correct Answer: B 🗳️
Which two elements of financial management for IT services are mandatory?
- A. Accounting and charging
- B. Budgeting and accounting
- C. Budgeting and charging
- D. Costing and charging
Correct Answer: B 🗳️
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