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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?

A) Create a custom report.
B) Run the Salesforce Optimizer.
C) Open the Lightning Usage App.

2. A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account.
Which recommendation meets this requirement?

A) Configure after-save flow to update a custom field on the parent account with the total value of won opportunities from the child accounts.
B) Create a roll-up summary field on the Account with the total value of won opportunities from the child accounts.
C) Reference the revenue totals on the parent accounts in the Account Hierarchy view.

3. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

A) Prioritize standard Salesforce features to manage costs while ensuring project success.
B) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
C) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.

4. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

A) Some opportunities associated with these accounts are owned by other users.
B) Sharing rules for Opportunities are set to a public group for managers.
C) The user is a member of an Account Team with Read/Write access on Opportunities.

5. During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption.
How should the consultant avoid this issue in the future?

A) Provide company-wide training throughout the project.
B) Conduct a beta review during the Validate phase.
C) Develop test scripts during the Plan phase.

Solutions: