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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A) Console Roles
B) User groups
C) Profiles
D) Views

2. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Search for all answers that have the address and update.
B) Create a variable to contain the address and update all answers to include it.
C) Create a standard text to include the new address and update all the answers to include it.
D) Call support and have them run a search and replace on the database.

3. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can contain variables.
B) Answer articles can be copied.
C) Multiple answers cannot be updated simultaneously.
D) Answer articles cannot be printed.
E) Answer articles can be archived but not deleted.

4. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) Runtime Selectable filter
B) StandardFilter
C) Docked filter
D) Fixed filter
E) Restricted Filter

5. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) The tuning process automatically corrects it.
B) Knowledge Advanced does not accept words that are not in the dictionary.
C) You must check if alternative synonyms exist.
D) You must correct the spelling manually.

Solutions: