Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
| Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Site Configuration and Administration | - Passport configurations - System settings and configuration - Search priority and keywords - Message templates and variables |
| Application Appearance | - Create Navigation Sets - Configure Customizable Menus - Design Agent Interfaces - Create and implement Workspaces |
| Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Configure agent workflows - Define permissions and access rights |
| Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
