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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Staff Management
- Answer Management
- Customer Portal
- RightNow Analytics
- Application Appearance
- Feedback/Surveys
- Chat & Co-Browse
- Site Configuration Admin
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Site Configuration and Administration | - Search priority and keywords - Message templates and variables - System settings and configuration - Passport configurations |
| Topic 2: Application Appearance | - Design Agent Interfaces - Create and implement Workspaces - Create Navigation Sets - Configure Customizable Menus |
| Topic 3: Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Topic 4: Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Topic 5: Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Topic 6: Staff and Profile Management | - Define permissions and access rights - Set up staff accounts and roles - Configure agent workflows - Create and manage profiles |
| Topic 7: Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
