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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 2: Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
| Topic 3: Installation and Configuration | - Endpoint configuration and user provisioning - System deployment and initial setup |
| Topic 4: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?
A) 240
B) 184
C) 120
D) 148
2. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?
A) G.711 for the SIP trunk and G.729(a) for the IP phones
B) G.729(a) for the SIP trunk and G.711 for the IP phones
C) G.729(a) for the SIP trunk and G.729(a) for the IP phones
D) G.711 for the SIP trunk and G.711 for the IP phones
3. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?
A) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
B) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
C) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
4. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)
A) H.323 Networking License
B) Avaya IP Endpoints License
C) Voice Compression Module
D) LAN Interface Module
5. Which two IP Office applications can be installed on the same server? (Choose two.)
A) one-X Portal
B) IP Office Voicemail Pro up to 20 voicemail ports
C) IP Office Voicemail Pro up to 16 voicemail ports
D) CCR
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: C,D |






