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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A) Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
B) Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
C) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
D) Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.

2. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) "Agent1" cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

3. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Teleworker
B) Power User
C) Email Integration Services
D) Voicemail to Email
E) Mobile User

4. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) Voicemail Pro VB Script License
B) VM Pro ScanSoft TTS
C) IP Office Essential Edition
D) IP Office Preferred Edition
E) IP Office Ultimate Edition

5. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

A) Set the central site as a distributed server.
B) Set the remote sites as distributed servers.
C) Set the central site as a centralized server.
D) Set the remote sites as backup servers.

Solutions: