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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 24% | - Requirements Analysis
|
| Topic 2: Delivery | 16% | - Validation
|
| Topic 3: Planning and Design | 60% | - Solution Architecture
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
- A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team ' s flow expertise
- B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team ' s Flow expertise.
- C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
- D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
- E. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
Correct Answer: A,D,E 🗳️
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Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users. What should a Consultant propose to meet UC ' s requirements?
- A. Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
- B. Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
- C. Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
- D. Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
Correct Answer: C 🗳️
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United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?
- A. To validate the migrated assets data aligns with assets data model
- B. To validate if MACD works on migrated Assets.
- C. To create inventory items to be used in subsequent MACD.
- D. To validate if decomposition works on migrated assets
Correct Answer: C 🗳️
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United Telecom ' s (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud. What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
- A. Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
- B. Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
- C. Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
- D. Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
Correct Answer: B 🗳️
Universal Containers has a requirement to establish dependencies between independent commercial products, such as ensuring that the ' Roaming Service ' cannot be activated without first activating the ' Voice Service ' .
The provisioning system insists on receiving a single request for the activation of both products. Which approach should the consultant recommend to ensure seamless integration and streamlined operations while addressing these business requirements?
- A. Create a Bundle Product and Multilevel Decomposition for fulfillment
- B. Create a Relies-On Relationship between products and set the decomposition scope to OrderItem
- C. Create a Relies-On Relationship between product and set the decomposition scope to Account
- D. Create a Relies-On Relationship between products and set the decomposition scope to Relies-on.
Correct Answer: D 🗳️
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