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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?
A) Field Service scheduling with skills and service territories
B) Queue-based assignment only
C) Salesforce Reports without scheduling configuration
D) OmniScript conditional visibility
2. What are two possible use-cases for a FlexCard?
A) A homepage widget to quickly launch common processes.
B) A widget to perform in-line edits and calculations within a table quickly
C) A widget to ask multiple pages of questions in the application form
D) A widget to aggregate complex data models for quick-glance information
3. A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?
A) FlexCards
B) Integration Procedure
C) OmniOut
D) DataRaptor
4. A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check.
The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?
A) Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
B) The reviewer users cannot create their own tasks within a predefined action plan template.
C) A document checklist item for an action plan template cannot be created.
D) An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
5. An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes. Which three built-in Lightning Components can they use to conduct efficient visits?
A) Inspection Details
B) Inspection Calendar
C) Inspection Tab Container
D) Inspection Action
E) Inspection Dynamic Dashboards
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A,C,D |






