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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use wild cards.
B) Use the customer Id.
C) Use the search filter.
D) Increase the numbers of search terms.

2. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively with graphics
B) Reports with animations
C) Reports exclusively without graphics
D) Reports with or without graphics

3. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The dedicated support consultant that has been assigned to the customer
B) The maximum time for providing corrective action for critical issues
C) The Initial Response Time (IRT)
D) The products supported as defined in the SLA

4. Which of the following incidents will lead to a message being qualified as Very High?

A) An issue leading to business critical work that cannot be performed
B) A product customization requested through support
C) A missing product functionality required by the customer
D) An important request for information related to a future release or patch

5. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Updating
B) Up-to-date
C) Upgrade
D) Update

Solutions: