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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| Topic 2: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 3: ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Topic 4: ITIL Guiding Principles | 15-19% | - Progress iteratively with feedback - Collaborate and promote visibility - Start where you are - Think and work holistically - Keep it simple and practical - Optimize and automate - Focus on value |
| Topic 5: ITIL Service Value System | 13-17% | - The service value chain - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles |
| Topic 6: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - The four dimensions of service management - ITIL service value system (SVS) |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which of the following is NOT an activity of digital product and service lifecycle?
A) Build
B) Acquire
C) Agree
D) Discover
2. Which governance activity is focused on ensuring adherence with policies and strategic direction?
A) Evaluate
B) Monitor
C) Direct
D) Discover
3. Where are the details of the required performance outcomes of a service defined?
A) Service offerings
B) Service components
C) Service requests
D) Service level agreements
4. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
A) Build
B) Support
C) Operate
D) Discover
5. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
A) Supplier management
B) Release management
C) Service management
D) Relationship management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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