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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Service Lifecycle | - Service Strategy - Service Design - Continual Service Improvement - Service Operation - Service Transition |
| Service Management as a Practice | - Role of service management - Concept of best practices in service management - Definition of services and customers |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Daten, die zur Unterstützung des Kapazitätsmanagementprozesses verwendet werden, sollten in folgenden Verzeichnissen gespeichert werden:
A) Ein Kapazitätsmanagement-Informationssystem (CMIS)
B) Ein Konfigurationsmanagementsystem (CMS)
C) Eine Kapazitätsdatenbank (CDB)
D) Eine Konfigurationsmanagement-Datenbank (CMDB)
2. Welche der folgenden Fragen hilft die Anleitung in der Servicestrategie zu beantworten?
1.Welche Dienstleistungen sollen wir anbieten und wem?
2.Wie unterscheiden wir uns von konkurrierenden Alternativen?
3.Wie schaffen wir Wert für unsere Kunden?
A) 3onfy
B) nur 1
C) Alle oben genannten
D) 2 nur
3. Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?
A) Ein Service Change
B) Eine vorab genehmigte Änderung
C) Ein Change Advisory Board
D) Ein Änderungsmodell
4. Was führt am ehesten zu einem Vertrauensverlust in den Service Level Management-Prozess?
A) Aufnahme von Elementen in die SLA, die nicht effektiv gemessen werden können
B) Messungen, die der Wahrnehmung des Kunden für den Service entsprechen
C) Kunden in die Erstellung von Service Level-Anforderungen einbeziehen
D) Klare, präzise und eindeutige Formulierung in den Service Level Agreements (SLAs)
5. Was ist der Einstiegspunkt oder die erste Ebene des V-Modells?
A) Serviceanforderungen
B) Service Release
C) Servicelösung
D) Kunden- / Geschäftsanforderungen
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |
