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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle | - Continual Service Improvement - Service Design - Service Strategy - Service Operation - Service Transition |
| Topic 2: Service Management as a Practice | - Concept of best practices in service management - Role of service management - Definition of services and customers |
| Topic 3: Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Die Informationen, die an Service Transition übergeben werden, damit diese einen neuen Service implementieren können, werden als:
A) Ein neues Servicepaket
B) Ein Service Transition Package
C) Ein Service Design Package
D) Ein Service Level Package
2. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?
A) Liefert bestimmte Ergebnisse
B) Reagiert auf bestimmte Ereignisse
C) Es ist messbar
D) Eine Methode zum Strukturieren einer Organisation
3. Welche vier Gründe sprechen für die Überwachung und Messung eines Mehrwerts für das Unternehmen?
A) Bewerten; Direkte; Rechtfertigen; Verbessern
B) Bestätigen; Direkte; Rechtfertigen; Eingreifen
C) Bewerten; Diagnostizieren; Rechtfertigen; Eingreifen
D) Validieren; Direkte; Rechtfertigen; Verbessern
4. Welche der folgenden Informationen sind die wichtigste Quelle für Anleitungen, was durch das Informationssicherheitsmanagement geschützt werden muss?
A) Service Desk Manager
B) Geschäftsführung
C) IT-Management
D) der Änderungsmanager
5. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?
A) Das SLA deckt eine einzelne Kundengruppe für alle von ihnen genutzten Services ab
B) Das SLA deckt einen Service für alle Kunden dieses Services ab
C) Eine SLA, die alle Kunden für alle Services abdeckt
D) Eine SLA für einen Dienst ohne Kunden
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
