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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations |
WGU Operations Management (C215, VDC2) Sample Questions:
Which role do third-party logistics providers play in the supply chain?
- A. Internal distributors
- B. Tier three distributors
- C. External distributors
- D. Tier two distributors
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
- A. Companies enhance workers' ability to perform.
- B. Companies develop new ways to generate revenue.
- C. Companies are able to reduce waste.
- D. Companies' workers demonstrate intrinsic values.
- E. Companies can participate when it is convenient.
Correct Answer: B,C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
- A. Enhance competition; understand consumer preferences; maintain communication with operations
- B. Review and recommend product changes; satisfy customer needs; open communication
- C. Reward employees; motivate staff performance; manage operations planned changes
- D. Baseline for managing quality process; investment in preventative costs; budgeting
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
- A. Project process
- B. Line process
- C. Continuous process
- D. Batch process
Correct Answer: A,D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Which two types of operations include repetitive processes?
Choose 2 answers
- A. Project process
- B. Line process
- C. Continuous process
- D. Batch process
Correct Answer: B,C 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
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