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Apple Desktop Service Certification Sample Questions:

1. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) boot the system into Mac OS X
B) hear a boot chime and/or see a flashing question mark on a display
C) boot the system into Open Firmware diagnostics
D) boot the system into Mac OS 9

2. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke cable/connector
B) Flyback transformer
C) Front of CRT display
D) Yoke assembly
E) Anode aperture
F) Outer plastic housing

3. A customer states that he cannot transfer files over the Internet after connecting his new iMac (Early 2006) to his cable modem via Ethernet. According to the Apple General Troubleshooting Flowchart, which of the following is the most efficient area to pursue FIRST?

A) The Internet Connect application
B) Mac OS X Software Update
C) Network system preferences
D) Computer and cable modem compatibility

4. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) The computer will continue to function after the repair.
B) The original issue has been resolved.
C) Third-party software is working.
D) No new problems have been introduced during the repair.
E) The computer falls under service warranty.

5. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) Hex Nut Driver
B) Torx Driver
C) Flat Blade Screwdriver
D) None

Solutions: