Salesforce-Communications-Cloud Exam Dumps Pass with Updated Mar-2025 Tests Dumps
Salesforce-Communications-Cloud exam questions for practice in 2025 Updated 78 Questions
NEW QUESTION # 18
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Analyze an external data storage system for more cost effective data storage
- B. Access the archiving strategy and determine how storage will be cleared though archiving.
- C. Calculate the file and data storage required based on required data volume and file attachment requirements.
- D. Analyze the storage usage of the existing legacy system
- E. Identify the storage needs between data storage and file storage.
Answer: B,C,D
NEW QUESTION # 19
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add the delivery zip code customer field as a header in the pricing calculation matrix
- B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
Answer: A
Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.
NEW QUESTION # 20
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
- A. Mark the orderable flag on the legacy system to false so that they cannot be used.
- B. Make use of object types and attributes to better handle scalability using EPC functionality.
- C. Bundle the similar product together to reduce the volume
- D. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
Answer: B,D
NEW QUESTION # 21
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage the CPQ cart for all cases minimize the implementation effort
- B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
Answer: C
NEW QUESTION # 22
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- B. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- C. Create an orchestration plan and define a scenario for each top product offer
- D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Answer: A,D
NEW QUESTION # 23
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- B. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Answer: A
NEW QUESTION # 24
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Service Account
- B. Premise
- C. Place
- D. Address
Answer: A,B
NEW QUESTION # 25
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?
- A. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
- B. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
- C. Ensure platform Events mode is enabled for Order Management
- D. Split Line Items in the same order before submitting the order and request an increase to order size limits
Answer: A,C
NEW QUESTION # 26
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- B. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- C. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
Answer: D
NEW QUESTION # 27
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
- B. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
- C. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
- D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
Answer: D
NEW QUESTION # 28
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
- C. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
Answer: A
NEW QUESTION # 29
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
- B. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
- C. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
- D. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
Answer: C
NEW QUESTION # 30
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?
- A. Create a salesforce Report on the Product object to track the product time to market
- B. Leverage the EPC functionality to track the product related configuration.
- C. Create a Product Time to market app from template in CRM analytics to track the product time to market
- D. Create salesforce report on EPC project object to track the product time to market.
Answer: D
NEW QUESTION # 31
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Answer: D
NEW QUESTION # 32
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Change of Plan
- B. Apply Promotion
- C. Disconnect and New order
- D. Modify Order
Answer: A
NEW QUESTION # 33
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
Answer: A
NEW QUESTION # 34
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model the Ethernet access device as a child product of the dedicated internet service offer
- B. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- D. Model dedicated internet service as a child product of the Ethernet access device offer.
Answer: C
NEW QUESTION # 35
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