The Realest Study Materials Salesforce-Loyalty-Management Dumps Updated Aug 17, 2023
LATEST Salesforce-Loyalty-Management Exam Practice Material
NEW QUESTION # 27
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Contact page
- B. Loyalty Program Member Related List
- C. Account page
- D. Transaction Journal
- E. Loyalty Program Member page
Answer: B,D,E
NEW QUESTION # 28
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Add the 'Transaction Journals' related list to the Contact record
- B. Embed the 'Member Summary Embedded Dashboard on the Contact record
- C. Embed the Member Service Manager Home Dashboard on the Contact record
- D. Add the 'View Member Profile' component on the Contact record
Answer: B,D
NEW QUESTION # 29
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to the analytics for Loyalty role.
- B. Assign access by checking CRM Analytics plus user
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign the user the analytics profile for analytics for Loyalty.
Answer: C
NEW QUESTION # 30
What three types of vouchers can be configured in Loyalty Management?
- A. Fixed Value
- B. Promo Code
- C. Gift Card
- D. Product or Service
- E. Discount Percentage
Answer: A,D,E
NEW QUESTION # 31
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty Tiers
- B. Loyalty product Pricing
- C. Member Rewards and Benefits
- D. Loyalty Segments
Answer: A,C
NEW QUESTION # 32
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- B. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - D. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
Answer: B
NEW QUESTION # 33
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Associate the Loyalty Program with the site
- B. Activate the Experience Cloud site
- C. Add the relevant Experience Cloud components to the pages
- D. Create the Experience Cloud site
Answer: B
NEW QUESTION # 34
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create an schedule process to call the external system.
- B. Create customer web service with Order Object
- C. Download an app from the AppExchange to connect Salesforce and the external system.
- D. Create with the external system to create Transaction Journals.
Answer: D
NEW QUESTION # 35
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Embed Loyalty Member Profile Cards
- B. Create formula fields on Case Object
- C. Develop a custom component
- D. Create a Screen Flow
Answer: A
NEW QUESTION # 36
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Created Date
- B. Last Modified Date
- C. Current Member Count
- D. Reporting Enabled (Boolean)
Answer: A,B
NEW QUESTION # 37
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the program and member are in an active status
- B. Adjust points on the member record to trigger member benefits actions
- C. Confirm the member is assign to the correct tier and that tier has benefits
- D. Issue a promotion to the member of the mission benefits
Answer: C
NEW QUESTION # 38
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. Loyalty Analytics User
- B. CLAAnalytics base admin
- C. CRM Analytics User
- D. Data pipeline user
Answer: B
NEW QUESTION # 39
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Data Processing Engine
- B. Quick Actions
- C. Batch Management
- D. Decision Table
Answer: A
NEW QUESTION # 40
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Joint Promotion
- B. Standard Promotion
- C. Aggregate Promotion
- D. Cumulative Promotion
Answer: D
NEW QUESTION # 41
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- B. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - C. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- D. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
Answer: A,D
NEW QUESTION # 42
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a custom field on transaction journal object
- B. Create a Journal Type for each case.
- C. Create a custom field on Loyalty Ledger object
- D. Create a Journal Subtype for each case.
Answer: D
NEW QUESTION # 43
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. transaction Journal Type & Transaction Journal Subtype
- B. Loyalty Member Currency & Transaction Journal
- C. Journal Type & Journal Subtype
- D. Loyalty Ledger & Transaction Journal
Answer: C
NEW QUESTION # 44
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Product" option and map the green soda to the partner
- B. Add the partner in the lookup on the snack product
- C. Choose ''Category'' option and map the Chocolate cookies to the partner.
- D. Add the partner in the Lookup on the Chocolate cookie product.
Answer: A,B
NEW QUESTION # 45
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- B. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- C. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- D. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
Answer: D
NEW QUESTION # 46
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