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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
B) CM Server Separation
C) Multiple Servers with Single VMS
D) Multiple Server - Multiple VMS

2. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase self-service usage
B) To increase first contact resolution
C) To increase digital channel usage
D) To increase agent retention

3. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Server
B) XML Application
C) XML Service
D) XML Client

4. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Engagement Designer Snap-In
B) Enhanced Call Control Snap-in
C) Context Store Snap-In
D) Presence Snap-in D)

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) CC-Elite can be ordered as a standalone for a 3rd party PBX.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) Call Center Elite includes Business Advocate.
E) It is sold through Direct and Indirect channels.

Solutions: