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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Auto attendant WAVE file
B) IP Office and VoiceMail Pro traces
C) Network packet sniff from the IP Office port
D) IP Office configuration file and VoiceMail Pro call flow
E) Line circuit ID

2. What does "IMAP support" mean in the IP Office UMS service?

A) A user can receive voicemail messages only using MS Outlook.
B) All messages are forwarded to a user e-mail account and deleted on their telephone.
C) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
D) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
E) A user can see/listen to voicemail messages via Web browser.

3. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) User must be a member of a hunt group.
C) force Account Code must be checked on the user's Supervisor tab.
D) CCR Agent Must be checked on the user's Supervisor tab.

4. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) Dependencies
B) Log on
C) General
D) Advanced

5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) Debug Manager on DTE port
B) System Monitor with default filters
C) SSA Snapshot
D) System Monitor with ISDN L3 filter options enabled

Solutions: