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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It supports OAuth certificate-based authentication.
B) It provides customizable CRM agent workflows from WxCC.
C) It provides agent state syncing between platforms.
D) It supports TLS API encryption.
E) It supports read-write and read-only configurations.

2. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Task integration authorization in Webex Engage.
B) Complete Webex CC Task integration authorization in Webex Connect.
C) Complete WxCC Task integration authorization in Webex Engage.
D) Complete Webex CC Engage integration authorization in Webex Connect.
E) Complete Webex CC Engage integration authorization in Webex Engage.

3. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Evaluate node
B) Data Parser node
C) Profile node
D) Generate OTP node
E) SMS node

4. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Skill Profile
B) Site
C) Desktop Layout
D) Desktop Profile

5. Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A) live agent
B) scripted AI agent
C) IVR menu
D) autonomous AI agent

Solutions: