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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Hybrid Collaboration Services | - Hybrid services integration
|
| Topic 2: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 3: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 4: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 5: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
- A. It supports OAuth certificate-based authentication.
- B. It provides customizable CRM agent workflows from WxCC.
- C. It provides agent state syncing between platforms.
- D. It supports TLS API encryption.
- E. It supports read-write and read-only configurations.
Correct Answer: A,B 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)
- A. Complete Webex CC Task integration authorization in Webex Engage.
- B. Complete Webex CC Task integration authorization in Webex Connect.
- C. Complete WxCC Task integration authorization in Webex Engage.
- D. Complete Webex CC Engage integration authorization in Webex Connect.
- E. Complete Webex CC Engage integration authorization in Webex Engage.
Correct Answer: B,D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)
- A. Evaluate node
- B. Data Parser node
- C. Profile node
- D. Generate OTP node
- E. SMS node
Correct Answer: D,E 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?
- A. Skill Profile
- B. Site
- C. Desktop Layout
- D. Desktop Profile
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?
- A. live agent
- B. scripted AI agent
- C. IVR menu
- D. autonomous AI agent
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
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