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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Cloud Implementation | - Add-ins and Integrations
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Configuring advanced routing
- B. Fixing the chat workspace
- C. Clicking Request Chat on the Live Media bar
- D. Deselecting the Pull Chat check box in the agent's profile
- E. Requesting Chat from File > Options > View Options
Correct Answer: B,C 🗳️
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the incident workspace assigned.
- B. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- C. The profile to which the agent is assigned does not have the Interface Access check box selected.
- D. The profile to which the agent is assigned does not have a navigation set assigned.
- E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
Correct Answer: C 🗳️
Which three statements are true about headers of custom process models?
- A. The header section is always commented.
- B. They list only the events that are supported by the code implementation.
- C. They contain standard objects only.
- D. The header section needs to be uncommented during testing.
- E. They contain the version number of the PHP script.
- F. The/QDntain the version number of the Connect Common Object Model.
- G. They contain all possible events with the objects.
Correct Answer: A,B,C 🗳️
Which two types of joins are available in analytics?
- A. Outer LTD) External
- B. Intersection
- C. Peripheral
- D. Internal
- E. Inner
Correct Answer: A,E 🗳️
Which four types are used by incidents queues?
- A. Standard
- B. Quick
- C. Round Robin (All)
- D. LIFO
- E. Advanced Routing
- F. Round Robin (Logged In)
- G. FIFO
Correct Answer: A,C,E,F 🗳️
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