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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.
B) Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
C) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
D) Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.

2. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
B) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
C) Service Cloud creates a customer ID and an additional ID to be used as the primary record.
D) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

3. A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

A) B2C Commerce
B) Service Cloud
C) Marketing Cloud
D) Experience Cloud

4. Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

A) Speak with a Legal Expert in regards to HIPPA and PHI Data
B) Run a Journey Mapping Workshop to understand the users' interactions with the system
C) Run a Requirements Gathering Workshop to start creating the build requirements
D) Run a Consequence Scanning Workshop to understand the impact of the work
E) Does the team need front-end development capabilities?

5. Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A) NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
B) The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
C) NTO can use Marketing Cloud REST API for integrating with Service Cloud.
D) The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

Solutions: