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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A governance policy states that hard-coded IDs must never be present in deployed components.
How should an OmniStudio Consultant address this in Data Mappers?

A) Use a lookup table in Excel to find the IDs.
B) Hard code the ID in Development, then manually change it in Production after deployment.
C) Use relationship queries or parameters to resolve IDs dynamically.
D) Hard-coded IDs are acceptable if they are for standard Record Types.

2. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email.
None of the contact information on first step is required. On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address. What should the consultant recommend to meet this requirement?

A) Add a DataRaptor to retrieve the email address
B) Add a Set Errors element
C) Add a Validation Rule to the Contact object
D) Add a Conditional View to the last step

3. In an Integration Procedure, what group element will control whether an individual action executes?

A) Conditional Block
B) Loop Block
C) Cache Block
D) Try-Catch Block

4. Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

A) DataRaptor Extract Action
B) Lookup
C) Calculation Action
D) Select

5. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) Radio Input, Date Input, HTTP Action, DataRaptor Post Action
B) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
C) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
D) Date Input, Radio Input, HTTP Action, DataRaptor Post Action

Solutions: