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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Where do I find complete documentation about SAP FSM? Choose the correct answer.
- A. documents.coresystems.net
- B. docs.coresystems.net
- C. documentation.coresystems.net
- D. helpfiles.coresystems.net
Correct Answer: B 🗳️
If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
- A. Use ERP API
- B. Use CCQL
- C. Use MS SQL
- D. Use the Query API
Correct Answer: C 🗳️
You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
- A. Password policy
- B. Business Rules
- C. Screen Configurations
- D. User Groups
Correct Answer: B,C 🗳️
What are the some of the available options to create dashboard reports? Choose Two correct answers.
- A. Use pre-assembled reports.
- B. Import queries
- C. Use pre-assembled queries.
- D. Import report templates.
Correct Answer: A,C 🗳️
Which tool is used to build an online cloud report'? Choose the correct answer.
- A. Caspar Studio
- B. Microsoft Reports
- C. Crystal Dashboards
- D. Crystal Reports
- E. Jaspersoft Studio
Correct Answer: E 🗳️
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