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Nortel 920-181 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CallPilot RIS.5.0 Overview and Architecture | 20% | - Integration with Communication Server 1000 - System components and hardware platforms - Software architecture and operating system |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Common fault isolation and resolution - System monitoring and diagnostics - Software updates and upgrades |
| Security and Management | 10% | - Access control and user authentication - Performance optimization - System security policies |
| Configuration and Provisioning | 25% | - System parameters and network settings - Integration with PBX and telephony interfaces - User and mailbox setup - Messaging services configuration |
| Installation and Commissioning | 25% | - Hardware installation and cabling - Software installation and configuration - Pre-installation requirements and planning - Keycode licensing and activation |
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