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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A) Discount
B) Offering
C) Time Plan
D) Promotions

2. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use CPQAppHandler Methods
B) Use EPC APIs
C) Use Digital Commerce APIs
D) Use Cart Based APIs

3. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Make use of object types and attributes to better handle scalability using EPC functionality.
B) Mark the orderable flag on the legacy system to false so that they cannot be used.
C) Bundle the similar product together to reduce the volume
D) Rationalize the product catalog by identifying duplicates and legacy products that can be removed

4. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
C) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

5. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Assets and inventory item records
B) Fulfillment request and fulfillment request line records
C) Quote and quote line items records
D) Commercial and technical product configurations
E) Order and order item details

Solutions: