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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 2	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 3	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 4	Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 5	Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
Topic 6	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

ITIL 4 Foundation Exam (ITIL-4-Foundation日本語版) Sample Questions:

Question #1

改善イテレーションに取り組むとき、変化する状況でイテレーション活動が適切なままであることを保証するのに役立つ概念はどれですか?

A. フィードバックループ
B. 直接観察
C. 分析麻痺
D. 実用最小限の製品

Reveal Solution Discussion 0

Correct Answer: A 🗳️