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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project Management & Delivery | - Procurement and Supply Chain Management
|
| Topic 2: Risk and Change Management | - Change Control Process
|
| Topic 3: Service Delivery Management (SDM) | - Service Delivery Lifecycle
|
Nokia SDM Certification - NI Sample Questions:
1. Bulk orders from the customer to NSN are problematic for NSN because ...
A) ... for the NSN logistics organization bulk ordering means that less customer POs need to be administrated which leads to underutilization of Logistics Coordinators.
B) ... for the NSN logistics organization bulk ordering means that more customer POs need to be administrated which leads to increased administrational effort.
C) ... it results in the fact that the customer has to accept too much scope at one time which can cause resource bottlenecks on the customer as well as on the NSN side.
D) ... the customer acceptance process cannot be easily broken down to site level which leads to delays in invoicing.
2. NSN orders the I&C from a subcontractor.The subcon, not completely familiar with this new equipment, requires an NSN technician to complete the service.How to proceed ?
A) The technician is immediately provided to properly support our subcon and quickly complete the service (speeding up the site acceptance, allowing therefore a quick active invoicing and cash collection).
B) A new change request is created and approved by PM, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
C) The technician will support the subcon only after the new created change request is approved.
D) A new change request is created and approved by PM, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed and then the internal acceptance is provided.
3. In today's project status meeting with the customer, the customer PM stated the following: " The supplier of the transmission network has a huge delay, you can't start with your activities at the moment".How does the PM react?
A) Make a re-planning of the project and immediately release the resources.
B) Start discussions about possible claims immediately in the meeting in order to have them on the table already.
C) No reaction needed as the resources can be utilised for other projects.
D) Initiate a meeting with the relevant stakeholders in NSN (CT, SSM's, project members) in order to align the way forward and up sell strategy.
4. Project team received from the Sales Team the Risk Log at Handover, which is the base for the planned contingency reserves. During project execution a new relevant risk is identified. What is the best way to manage it?
A) Define the response plan for the new Risk and apply it.
B) Communicate to the CT Head in the next Project Review Meeting about the new risk that has been identified.
C) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline, of the EAC and communicate to the relevant stakeholders.
D) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
5. Who is primarily accountable for maintaining ROLLO tool data properly?
A) Rollout manager or project director.
B) Implementation manager.
C) Process & Tools specialist.
D) Project quality engineer.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |






