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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describes Work Order Management?

A) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
B) Receive the work order request and assign, On completion, create work order report.
C) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.
D) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.

2. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?

A) Review the FM process and send recommendations to the FM Manager.
B) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
C) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.
D) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.

3. The Operations Manager is only authorized to place orders to vendors:

A) 1. if CT Head gave instruction for the order
2.they are within the guidelines and definitions documented in the Procurement Plan
3.he has received a written offer from the supplier
4.using SAP.
B) 1. within the approved scope of the operations delivery
2.within the guidelines and definitions documented in the Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the Operations Manager
4.sending the PO in written form such as email or fax.
C) 1. after Gate 6 of the NSN Sales Process
2.if the Operations Manager has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.sending PO through email or fax to the supplier
D) 1. it is within the approved scope of the Operations Delivery
2.they are within the guidelines and definitions documented in the Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist or are provided by Procurement.
4.using SAP.

4. What standard is the Network Operations OSS functions based on?

A) ITU-T.
B) ISO.
C) TAM/SID.
D) ITIL.

5. Proposed changes from a Change Management process always require a new or revised:

A) Cost baseline.
B) Procurement plan.
C) Estimation of changes to cost, Schedule and resource plan.
D) Network Operations team organization.

Solutions: