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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is a purpose of employee performance evaluations?
Select one.

A) To measure reliability of an employee's attitude toward customers
B) To serve as criteria against which management validates selection and development programs
C) To assess the physiological symptoms of organizational dysfunctionality
D) To evaluate the physiological symptoms of organizational functionality

2. What is a positive effect of a cohesive group?
Select one.

A) Reducing group norm effect
B) Promoting value flexibility
C) Bringing heterogeneity to the process
D) Improving group productivity

3. What defines acceptable standards of behavior that are shared by group members?
Select one.

A) Group norms
B) Group status
C) Group conformity
D) Group roles

4. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) When performance norms are high, productivity will be higher than in a cohesive group.
B) When performance norms are low, productivity may be higher than in a cohesive group
C) There is less need for giving rewards as group rewards.

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Expansion of resources and confrontation
B) Superordinate goals and altering the structural variables
C) Authoritative command and roughing
D) Roughing and compromise

Solutions: