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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

What is an example of the value that HP PPS Services offer to your customers?

A. Customers have security for lost laptops and desktops due to a mobile workforce.
B. A customer's IT staff can be trained by HP to quickly repair printer faults.
C. Customers can save up to 44% of the cost of an out-of-warranty repair.
D. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.

Question 2

What is included in the defective media retention service?

A. It allows the customer to retain the defective drives that are repaired.
B. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
C. It allows the HP technician to use refurbished parts to complete a repair.
D. It allows the HP technician repairing the device to keep the defective part.

Question 3

Which statements help you discover needs of HP Contractual Services? (Select three.)

A. Is it to cover new equipment?
B. Does the customer need to have one service agreement per serial number?
C. Would the customer benefit from an up-front payment?
D. Would the customer fleet support solution benefit from onsite engineers?
E. Is there an RFP for services?
F. Does the customer environment contain multi-vendor equipment to support?

Question 4

When do HP Care Pack Services need to be registered?

A. within 30 days after the expiration of the warranty
B. within 10 days after the purchase of the hardware
C. within 10 days after the purchase of the care pack
D. within 90 days after the purchase of the hardware

Question 5

A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A. Upgrading with HP Contract
B. HP Post-Warranty Care Pack
C. Hardware Refresh
D. Purchasing an extended warranty

Solutions: