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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services customer engagement and management - ServiceOne Services operations and management - ServiceOne Services sales process and tools - ServiceOne Services portfolio and offerings - ServiceOne Services delivery and implementation |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What is an example of the value that HP PPS Services offer to your customers?
- A. Customers have security for lost laptops and desktops due to a mobile workforce.
- B. A customer's IT staff can be trained by HP to quickly repair printer faults.
- C. Customers can save up to 44% of the cost of an out-of-warranty repair.
- D. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
Correct Answer: C 🗳️
What is included in the defective media retention service?
- A. It allows the customer to retain the defective drives that are repaired.
- B. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
- C. It allows the HP technician to use refurbished parts to complete a repair.
- D. It allows the HP technician repairing the device to keep the defective part.
Correct Answer: A 🗳️
Which statements help you discover needs of HP Contractual Services? (Select three.)
- A. Is it to cover new equipment?
- B. Does the customer need to have one service agreement per serial number?
- C. Would the customer benefit from an up-front payment?
- D. Would the customer fleet support solution benefit from onsite engineers?
- E. Is there an RFP for services?
- F. Does the customer environment contain multi-vendor equipment to support?
Correct Answer: D,E,F 🗳️
When do HP Care Pack Services need to be registered?
- A. within 30 days after the expiration of the warranty
- B. within 10 days after the purchase of the hardware
- C. within 10 days after the purchase of the care pack
- D. within 90 days after the purchase of the hardware
Correct Answer: C 🗳️
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. Upgrading with HP Contract
- B. HP Post-Warranty Care Pack
- C. Hardware Refresh
- D. Purchasing an extended warranty
Correct Answer: A 🗳️
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