Nortel 920-119 Q&A - in .pdf

  • 920-119 pdf
  • Exam Code: 920-119
  • Exam Name: NNCSS-Symposium Call Center TAPI/Agent
  • Updated: Aug 05, 2026
  • Q & A: 75 Questions and Answers
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  • Exam Code: 920-119
  • Exam Name: NNCSS-Symposium Call Center TAPI/Agent
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  • Updated: Aug 05, 2026
  • Q & A: 75 Questions and Answers
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  • Exam Code: 920-119
  • Exam Name: NNCSS-Symposium Call Center TAPI/Agent
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  • Q & A: 75 Questions and Answers
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Nortel 920-119 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Connectivity- Third-party application integration
  • 1. Database connectivity
  • 2. Desktop application interaction
  • 3. CTI integration
Topic 2: Symposium Agent Functionality- Agent application features
  • 1. Agent login and logout
  • 2. Agent states and supervision
  • 3. Call handling operations
Topic 3: Installation and Configuration- Deployment procedures
  • 1. Software installation
  • 2. Configuration of TAPI Service Provider
  • 3. Client connectivity
Topic 4: TAPI Fundamentals- Microsoft TAPI concepts
  • 1. Device and line management
  • 2. TAPI Service Provider architecture
  • 3. Call control functions
Topic 5: Troubleshooting and Maintenance- Operational support
  • 1. Agent connectivity problems
  • 2. Diagnosing TAPI communication issues
  • 3. Logging and performance monitoring
Topic 6: Symposium Call Center Architecture- Overview of Symposium Call Center environment
  • 1. System components
  • 2. Client/server architecture
  • 3. Integration with Meridian 1 and Communication Server platforms
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