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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) consolidating operations monitoring into a "single pane of glass"
B) triage process improvements
C) service ticket automation
D) performing real-time modeling of the IT infrastructure
E) aligning the activities of IT with the strategic goals of the business
F) enhancing the ability of IT to support business operations

2. Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)

A) management of physical and virtual environments
B) reduced down time and mean time to resolve (MTTR)
C) application performance issues
D) silo busting
E) data analytics
F) increased IT Network Operations Center efficiency
G) real-time compliance enforcement

3. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

A) director of mobile applications
B) director of application quality
C) director of security
D) director of service management

4. With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?

A) director of operations
B) director of mobile applications
C) director of performance testing
D) director of applications monitoring

5. What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?

A) User experience
B) Internet connectivity
C) Virtual device performance
D) Cloud activity

Solutions: